Notice of Privacy Practices

The Notice of Privacy Practices tells you how Options Counseling & Family Services may use or share information about you. Not all situations will be described. Options is required to offer you a notice of our privacy practices for the information we collect and keep about you.

Confidentiality

I understand that the information that I share with my treatment provider will remain confidential in accordance with Oregon and Federal rules and law, unless I provide written permission to release information. Exceptions to this are stated below:

The receipt of information that suggests that there has been abuse or neglect of a child, elder or adult with a mental illness or disability. This includes a requirement to report intimate partner violence, sexual assault of an adult, and violence witnessed by a child under 18.
The threat of harm to self or others. This may include warning a person threatened with harm, or disclosure of necessary health information to a person, agency or authority, who has the capacity to deal with the danger (law enforcement, hospitals, protective service agencies).
My information may be reviewed by my health plan, and if I am covered by OHP/Oregon Health Plan and Medicaid this may be including the Oregon Health Authority or the local coordinated care organization for authorizing services. My information may also be reviewed for quality improvement, utilization management, and site review. With release of information or for coordination of treatment within a CCO (Community Care Organization) individuals providing physical health care may also review my information.
For individuals covered by OHP/Oregon Health Plan and Medicaid, there may be follow-up within the coordinated care network, regarding information about my hospital utilization, including visits to the emergency department, admissions, and discharges, and this will be shared with my Options provider.
For individuals covered by OHP/Oregon Health Plan and Medicaid, information, including HIV and other health and mental health diagnoses, may be shared within the coordinated care network for the purpose of providing whole-person care.
In the event of a medical emergency, Options may release information. This is limited to that which is judged necessary to resolve the emergency and assist in my care by the attending emergency worker.
In case of psychiatric hospitalization, information about my mental health status prior to entering the hospital, and information judged to be helpful in planning for my discharge from the hospital, may be released.
Information may be released upon valid court order.
If I file a legal claim or formal complaint or action against Options relating to services received.

I have also been offered a copy of The Notice of Privacy Practices, which has been verbally explained to me.

Including ORS 107.154, 179.505, 179.507, 192.515, 192.507, 414.679 and 42 CFR Part 2 and 45 CFR Part 205.50.

Electronic Communication Policy

Some clients have requested that we communicate with them via e-mail or text message. Information contained in e-mail and text messages isn’t guaranteed to remain confidential due to the limitations of the Internet and electronic media. Our staff may only use email or text for scheduling, re-scheduling, or cancellation and the communications should not contain information that would normally be part of the session with your provider. I understand that the electronic information that I share with my treatment provider, including copies or summaries of email and text messages, will be maintained in my file according to state regulations governing mental health records.

Travel Release and Waiver

In the course of receiving services Options may be available to provide transportation to myself or my child(ren), when it is appropriate for treatment. I understand that Options transportation is only available to the identified client and their guardian (if client is a minor) and that I am not required to use an Options provider for transportation. If I decide to use Options for transportation I agree to hold the provider and the agency harmless in the event of accidents, injuries, or death which may occur in the course of such travel.

Missed Appointment Policy

In order to meet treatment goals, it is important to attend all scheduled sessions. Occasionally it is difficult to attend a scheduled appointment. When that happens, I understand that I am expected to call to reschedule 48 hours or more before the appointment time. I understand that, at Options, a missed appointment is defined as either canceling or rescheduling an appointment with less than 48 hours’ notice or failing to attend a scheduled appointment without any notification.

I understand that if I miss two or more appointments with less than 48 hours’ notice, my Options provider, Resource Specialist, or Case Manager may contact me to discuss participation. Services may be offered to me with the intent to identify and address barriers to attendance and evaluate the goals of therapy. I understand that if I do not participate in these services, my case may be closed and any future appointments canceled. Additionally, I understand that if 45 days or more occur without engagement in Options services, I will be discharged from Options services.

I understand that, in general, if I am too ill for work or school, I will reschedule my in-person appointment as telehealth. Additionally, I agree to reschedule my in-person appointment as telehealth if anyone in my household is ill. I understand that rescheduling as telehealth due to illness will not be counted as a cancelation and will not negatively affect my attendance.

Statement of Financial Responsibility

The law requires that Options Counseling & Family Services make an effort to collect any third party (private insurance) benefits you/your child may be entitled to before billing OHP/Oregon Health Plan and Medicaid or Medicare. This includes benefits provided by a custodial, non-custodial, out of state, or absentee parent. It also includes benefits for services provided as the result of personal injury and covered by a personal injury protection policy such as automotive insurance.

Most insurance companies, including OHP/Oregon Health Plan and Medicaid, require prior and ongoing authorization for Options Counseling & Family Services. I understand that failure to notify Options of changes to insurance coverage may impact my ability to receive care. I agree to notify Options of any changes, or anticipated changes, to insurance coverage while I, or my child, is receiving services from Options. This includes changes to existing coverage, termination of coverage, or new coverage (either private or OHP/Oregon Health Plan and Medicaid).

I understand that I am responsible for the deductible, co-pay, co-insurance, and/or any other financial obligations not covered by third party insurance or OHP/Oregon Health Plan and Medicaid. I understand that I am responsible for understanding my insurance benefits and that any benefit summary Options or my insurance company provides to me is not a guarantee of benefit availability or payment. If costs are incurred by Options to collect balances I owe, I understand I may be liable for the associated fees. I assign to Options any benefits paid to me by my insurance company for services provided by Options. This assignment will remain in effect until revoked by me in writing.

As a behavioral health client in the State of Oregon I have been informed of my rights to receive information about the following entitlements and policies:

Voter Registration Information (For clients 18 years of age at the next election): I have been offered information regarding Voter Registration. (For clients who are turning 18 before the next election.) Yes No
Information about Advance Directive (adult clients only): I currently have an Advance Directive YesNo I would like to develop an Advance Directive YesNo
Declaration of Mental Health Treatment: (adult clients only):
I currently have a Declaration for Mental Health Treatment YesNo I would like to develop a Declaration for Mental Health Treatment YesNo

Client Name

My signature indicates that I have read and understand / agree to the provided policies, which will be used
while I or my family member is in treatment. I have been oered a copy of this notice, and it has been
verbally explained to me. I have had the opportunity to ask questions. I give permission to Options
Counseling and Family Services to provide outpatient behavioral health treatment to me or my family
member

Including ORS 107.154, 179.505, 179.507, 192.515, 192.507, 414.679 and 42 CFR Part 2 and 45 CFR Part 205.50.

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Audit

April 29, 2020 7:33 am PST

ACKNOWLEDGEMENT OF POLICY Uploaded by Adam Falk - adam.falk@options.org IP 38.79.149.190

April 29, 2020 7:41 am PST